Warranty Registration

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Guarantee & Warranty

The Vogue Beds guarantee covers mattresses against faulty workmanship and materials, for a period of ONE year from the date of purchase.

The guarantee period will commence the date Vogue Beds delivers the goods. Any customer service issues will need to be reported in writing to Vogue Beds Customer Service department.

In the unlikely event of a defect in material of workmanship occurring within ONE year of purchase, Vogue Beds will arrange at our discretion to replace/repair the item free of charge 

All Vegan mattresses come with a 5 year warranty. If a manufacturing defect occurs within the warranty period, then Vogue Beds will repair/replace at our discretion the item with a usage charge. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below.

To activate your warranty please register your product online https://vegan-mattress.co.uk/pages/warranty-registration within 28 days of delivery.

On all warranty claims a contribution towards transportation costs may be charged.

Any claims under this warranty must be made through the retailer from who the bed was purchased (Proof of purchase may be required) or direct with Vogue. We also require clear images of the issues and example the base of on which the mattress rest. 

When repairing/replacing items under this warranty, Vogue Beds reserve the right to substitute alternative materials, or models, should the original no longer be available and will not undertake to match items not under complaint, with any substitute fabric used.

Vogue Beds reserve the right to refuse service when any defect is due to causes other than faulty materials or workmanship, or if the item is soiled and in an unsanitary condition.

This warranty does not affect your statutory rights.

The 5-year warranty will be on the following scale: -